Frequently Asked Questions About Mooresville Travel

If you’re booking more than 60 days before check-in, we require a 50% deposit upon booking and the remaining balance is due 60 days before your check-in date.  If you’re booking less than 60 days before check-in, we require 100% upon booking.

You must be at least 26 years old to make a reservation. If you are booking within 3 days of checking in, we require a minimum age of 30 years old.

We have some homes that are very close to each other and are great for multiple or large families!  Give us a call at (704) 924-0510 ext. 1 for help finding the best home pairings.

Booking directly is free and will always help save you money by getting the most updated rates and availability, and also by avoiding any third party fees.  You can book with us over the phone or on our direct website.

Not to mention, our team of property experts will help you find the perfect home to enjoy.

Give us a call!  Our reservations team is very knowledgeable about all of our homes, so they can help you find the perfect one.

Due to contractual obligations with individual homeowners, we are unable to change the reservation after bookings. Please refer to our cancellation policies and our options for refundable and non-refundable reservations. Or give us a call with any questions.

Any modification to a reservation including date changes or changing homes is considered a cancellation and follows our cancellation policy.

Check-in time begins at 4:00 pm.

In some cases we have the ability to offer early check-ins starting at 2 pm for an additional fee. These are available on a first come, first served basis and are not always available.

We use a self-check-in process at all of our properties. You will receive your check-in instructions 10 days before your arrival with your door access code and home address.

Your door code will activate at your check-in time, then the home is all yours!

Check-out time is at 10:00 am.

In some cases we have the ability to offer late check-outs for 12pm for an additional fee. These are available on a first come first serve basis and are not always available.

We aim to make checkout as easy as possible.

• Please remove all food from the refrigerator

• Place all trash (in bags) in exterior cans

• Load and start the dishwashers

• Close and lock all windows and doors

• Tidy up outside including the decks, yard, and dock area

• Lock the door when you leave

StayLakeNorman is not responsible for any items left in a vacation home. We will attempt to locate items reported as left behind and, if found, return them to you. If not claimed within 30 days, lost and found items will be discarded.

Not every property has a private pool, but you can find a list of the properties that do here. 

Not every property has a private hot tub, but you can find a list of the properties that do here. 

Every home is equipped with plenty of beach towels and 2 adult life jackets for use on the kayaks. While we don’t provide pool toys, we do have partners around the lake that we can recommend for renting recreational gear - from pool toys to life jackets of all sizes to lake floats and beyond!

Currently, three of our homes have EV charging stations: Shoreline on Stonemarker, Blue Haven and The Glass Mansion.

StayLakeNorman homes are approximately 30 minutes to 1 hour from the airport, depending on where your property is located. Our reservations team can help with a more exact estimate during booking. 

We do not provide transportation, but we are happy to help you arrange transportation to or from the airport with a preferred vendor. 

Absolutely! We do ask that you let us know in advance so that we can do our best to ensure the dock is ready for you to park. Our team will investigate the dock at your property ahead of time to make sure it's a good fit for your boat.

Simple - just give us a call. We have a fleet of boats available to help our guests enjoy the lake. Our reservations team can help you lock in a boat rental with your home rental and we take care of it all - delivery, damage protection, and pick up.

Safety is our top priority at StayLakeNorman. All of our homes go through safety inspections by our team to ensure we have all of the first alert devices in place such as smoke alarms, carbon monoxide detectors, and fire extinguishers. We aim to provide a space where you don't have to worry about your safety from life jackets, to pool alarms and gates, to childproof containers to dishwashing tablets. We aim to help you relax by taking safety out of your mind and into our hands.

We encourage groups with children to use our Water Watcher program, for which you will find information upon check-in. A Water Watcher is a responsible adult designated to keep a watchful eye on swimmers and water activities to ensure a safe environment for all. Our Water Watcher tags provide a visual reminder as well as the opportunity to hand off responsibility, helping everyone enjoy the water safely. 

Many of our driveways don't have enough room for an RV or camper. In the event one does, you may park in the driveway although at no time may someone be occupying the RV or camper. 

Out of courtesy to our neighbors, we do not allow any weddings or events on our properties; however, we would love to provide your accommodations! Our concierge team can help find a property that is close to your venue. We are also happy to recommend vendors and venues in the Lake Norman area if you are planning a wedding or special event!

Most of our properties are pet-friendly. See a list of pet-friendly rentals here.

In the event you need to cancel your reservation, here is our policy if you booked direct with StayLakeNorman:

All Cancellations must be completed in writing (Email, Fax or Certified Mail). Cancellations are not considered complete until Guest(s) receive a confirmation email from the Company. Company provides the Guest with the option to choose a Flexible or a Non-Refundable Cancellation policy.  

Non Refundable - If the Guest chooses the Non Refundable Cancellation Policy and cancels outside of sixty (60) days of arrival, Company will retain 50% of the total booking. If the Guest cancels within sixty (60) days, the Company will retain 100%.

Flexible - If the Guest chooses to Opt-In on the Flexible Cancellation Policy, the following terms are:

If a Guest requests to cancel their reservation outside of 14 days before arrival, the Company will refund 100%.

If a Guest requests a cancellation between 8-14 days, the Company will refund 50%.

If a Guest requests a cancellation between 0 and 7 days before check-in, no refund will be offered.  

The first step is setting up a phone call with our team to discuss your property, your goals, and what you aim to achieve. From there we will work together to build a partnership that is beneficial for everyone, including our guests. If you don't have a property yet, let us know and we can work with our real estate team to find the perfect home for you and the portfolio.

We are always looking for top talent to help our team succeed. If you're interested in a position with us, please fill out our contact form (here) and we will be in touch as soon as possible.