Please read and understand the House Rules before you check in!
It is our goal that your vacation at our vacation home exceeds your expectations for fun, comfort and relaxation. These rules are meant to help insure these goals and that our guests have their entire damage deposit returned. Please make sure you, and everyone staying in the home understand these rules before check in. Renters are responsible for the actions anyone staying or visiting the home.
We make every effort to ensure our homes are clean and well maintained; however, if you do encounter a problem please report to our office immediately.
We want to ensure that you enjoy your stay here with us and return to visit us every year. Please read the following House Rules and call or email if you have any questions about them.
This home is owned and managed by StayLakeNorman.
HOUSE PARTIES ARE EXPRESSLY PROHIBITED!! Any complaints by neighbors or filed with the police department against the tenant may result in expedited eviction.
Minimum Rental Age is 25 years.
CHECK-OUT: time is 11:00 am on the last day of your reservation. Please leave keys on kitchen island unless otherwise instructed by StayLakeNorman. Late check outs will be charged $100.00 per hour for each additional hour or portion thereof. Our maid service is instructed to do a basic sanitizing cleaning after each guest has checked out.
PLEASE COMPLETE THE FOLLOWING UPON CHECK-OUT:
leave the unit in the same condition as you found it upon arrival
clean and put away dishes
take trash out with container rolled to the road
leave all sheets on the bed and left unmade
put all used towels in bath tubs
Additional fees may be charged if these steps are not taken at checkout.
PETS: If you are staying at a Pet Friendly property, please keep your dog on a lease when outside and clean up your dog’s waste. Doggie towels are provided in case your dog gets in the lake. Please do NOT use any other towels in the house for the dog. If excessive dog waste is discovered, there will be an additional $150 fee.
PARKING: Please do NOT park on the grass.
GRILLS: Please move grill out from under the eaves of the Premises prior to lighting. Do not move grills to the yard or beach areas. Be sure to turn off the gas tank after use. Grills must be cleaned before checkout or additional fees may be charged. Any damage to the wall behind grill resulting from not moving grill will be charged to guest.
FURNITURE (inside and outside): Please do not move or rearrange the furniture inside and outside the house. This includes not moving the deck furniture or fire-pit to the yard or beach areas.
OCCUPANCY: Owner does not allow parties, excess occupancy in a home, or rentals to persons less than 25 years of age. The total daytime occupancy shall not exceed 20 at any StayLakeNorman property
and the total number of guests allowed at the Premises during for overnight is reflected in the advertised accommodations. Daytime guests must leave prior to 10 PM.
If occupants do not comply with this paragraph, Guest(s) and occupants will be refused entry onto the premises and Guest(s) or occupants will not be entitled to a refund of any rental payments made.
QUIET TIME: Quiet time begins at 10 p.m. and is observed until 8 a.m.
ITEMS LEFT BEHIND: We cannot be held responsible for items left in homes. Please double check your home for personal items prior to departure, especially cell phone chargers, jewelry and wallets. For return of items, the charge is the actual shipping plus a $10 processing fee. Items left in the Premises will be held for 30 days; unclaimed items will be donated to charity.
NO SMOKING: All StayLakeNorman properties are NON-SMOKING. Any evidence of smoking indoors, including screened-in porches or sun rooms, will result in the forfeiture of the full damage deposit. Additional fees may also apply. Smoking is permitted outside; however, if cigarette butts are found on the property additional fees will apply. If any smoking is detected inside a Premises, your credit card will be charged $500 for smoke and/or cigarette butt removal.
CABLE TELEVISION / INTERNET: All houses have cable television/video streaming and Internet. Any charges (i.e., premier movies, etc.) beyond this courtesy will be charged to your credit card.
SEPTIC SYSTEM / PLUMBING: The home is on a well and septic system. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No diapers, feminine products, paper towels, q-tips, cotton balls, etc. should be flushed at any time. If it is found that feminine products have been flushed and clog the septic system, you could be charged costs incurred for a plumber.
BOAT: Do NOT interfere or board the boat if it is not an add-on to your rental.
SWIMMING & KAYAKING SAFETY: StayLakeNorman recommends that life jackets be worn while in or around the water, swimming, kayaking, canoeing, etc. for your own safety.
OTHER TERMS AND CONDITIONS: Premises is inspected before and after rental. Damages or missing items will result in immediate charges to your credit card for the estimated damages/loss and/or forfeiture of security deposit. Extra charges and/or forfeiture of security deposit will be incurred based on the following conditions:
Extensive extra cleaning (up to $100) and/or rearranged furniture ($50-$100 including moved TVs).
Unauthorized early check-in or late check-out, unless previously arranged will result in a $50 per hour charge on your credit card.
Loud or disruptive parties, or commercial use of Premises.
Open fires in undesignated areas or grills other than those provided by property owner. ($200).
Absolutely NO firearms or fireworks are to be discharged on the Premises or neighborhood (Immediate eviction and $300 charge to your credit card), criminal or other illegal activities.
No properties allow ATV vehicles to be ridden on their grounds. (Immediate eviction and $300 credit card charge will result).
Any locked areas are reserved for storage of Owner’s private property and are absolutely not included in the rental.
Please keep the sand on the beaches.